Privacy Policy
Terms & Conditions
Terms & Conditions
Welcome to A STAR’s Privacy Policy. A STAR is owned and operated by A STAR Ltd. You can find our complete contact details in the Terms and Conditions. Throughout this policy, references to “A STAR,” “we,” “us,” or “our” refer to A STAR Ltd.
We take your privacy seriously and are committed to safeguarding the personal information we collect from you. This policy outlines how our website and mobile applications gather and use your data. By accessing our site and using our services, you agree to the collection, use, and sharing of your information as described in this policy.
Information we collect
With your consent, we collect and store the information you provide through forms on our website. This may include, but is not limited to, your name, email address, phone number, address, order details, feedback, and non-sensitive payment information.
We may also automatically gather general information about your visit, such as your IP address, browser type, and operating system details.
You have the right to request access to, correction of, or deletion of the information we hold. We strive to respond to your request within one month.
How we use information
The information we collect is used to:
Process your orders
Communicate with you
Respond to your feedback
Ensure the safety and security of our website
We may share your information, including personal details, with trusted third parties who assist us in delivering our services. Additionally, we may disclose information to authorities if required to do so by law.
Access to your personal information
Under the GDPR, you have the right to access, modify, or delete the personal information we hold. To make a request, please email our Data Protection Officer, John Smith, at info@astardrycleaners.com
Cookie Policy
A STAR and/or trusted third parties use cookies and tracking technologies to gather information about your visit. Cookies are small data files stored on your computer or device that are essential for the proper functioning of this website. To use our website effectively, cookies must be enabled.
For more details about cookies, including how to block them using your browser settings or delete existing ones from your device, please visit allaboutcookies.org.
The types of cookies used by A STAR and our partners are outlined in the categories below.
Essential Cookies
| Cookie Name | Description | Duration |
|---|---|---|
| sessionid | Remembers your information as you navigate between pages | Two weeks |
| csrftoken | Provides security for web forms to prevent malicious activity | One year |
| cookieconsent | Records whether you’ve accepted our cookie policy notification | One year |
Performance Cookies
The following third-party services set cookies to help us monitor user engagement, enhance our services, and track system performance. Unless specified otherwise, all data collected is anonymous.
A STAR uses a specific cookie to enable Google Analytics to collect usage data about our website. If you log into A STAR, we may combine your unique user ID with Google Analytics to monitor and analyze how you interact with the site. This is done solely to gain insights into user behavior and improve the overall experience for everyone. Please note that Google Analytics cookies do not share any personal information with A STAR.
| Third Party | Description |
|---|---|
| Google Analytics Advertising | Tracks and reports website traffic. Includes features like Google Display Network, Demographics, and Interest Reporting, as well as integrated services that use advertising cookies and identifiers. You can opt out by installing the Google Analytics Opt-out Browser Add-on. |
| Google AdWords | Monitors conversions from pay-per-click advertisements. You can manage your preferences via your Google Ad Settings. |
| Intercom.io | Enables us to track user engagement in real time and communicate with users based on their activity. Personal data is used to send messages and emails. You can review their privacy policy or request data deletion by contacting them at team@intercom.io. |
| SumoMe | Offers tools to track customer engagement. If you sign up for our newsletter, your email address may be shared with this service. |
| Hotjar | Provides real-time analytics and tracks how users interact with the website. This helps us enhance the design and accessibility of our service. |
| Optimizely | Supports A/B testing, allowing A STAR to experiment with different versions of content to see which options increase user engagement and improve service quality. |
| Zopim | Powers live chat support, enabling our customer service team to assist you as you browse the website. |
Behaviorally targeted advertising cookies
The cookies set by the third parties listed below help determine your interests and location, allowing for more relevant and personalized advertisements as you browse the web. No personal information is shared with these third parties.
By continuing to browse and use this site, you consent to the use of cookies as described above. Please be aware that we do not have control over the cookies set by third-party services.
| Third Party | Description |
|---|---|
| Google Analytics Remarketing | Gathers data about your visit to help deliver relevant advertisements in the future. You can find more details about how this information is used on the Google Advertising Technology page. |
| Facebook Pixel | Monitors conversions from pay-per-click ads and assists in showing tailored ads to Facebook users. To manage or opt out of certain data collection, visit the Digital Advertising Alliance Consumer Choice page. |
Payments
Payments are processed through Stripe, a third-party service that ensures secure payment transactions. Your sensitive credit card information is never stored on our systems.
Safety and Security
At A STAR, security is a top priority, and we take measures to safeguard your information from unauthorized access, including the use of SSL encryption across our site and restricting access through passwords or secure keys.
While we make every effort to protect your personal information, we cannot guarantee its security against misuse, accidental disclosure, or unauthorized actions by others. Please remember that if you choose a password to protect your account, you are responsible for keeping it confidential and should not share it with anyone.
Changes to our privacy policy
We periodically review and may update this privacy policy without prior notice. We recommend checking this page regularly to stay informed about any changes.
Contact us
If you have any questions about this policy, please contact info@astardrycleaners.com