1. About Us

1.1 This website is owned and operated by Astar Cleaner. Our registered office is located at [Insert Address]. We are a limited company registered under company number [Insert Company Number].

2. About These Terms

2.1 Please read these terms and conditions carefully. By placing an order, you agree to be bound by these terms.
2.2 If you are acting on behalf of a company or organization, you confirm that you have the authority to do so.

3. Definitions

3.1 Ordering refers to booking a collection through our website, over the phone, or via email.
3.2 User refers to an individual or entity placing an order.
3.3 Us refers to Astar Cleaner.

4. Intellectual Property

We own or license all intellectual property rights on our website. All rights are reserved.
You may print or download pages from our site for personal use, but you must not modify the materials or use images, video, audio, or graphics separately from the accompanying text.
You must acknowledge our status as the authors of any material.
You may not use any part of our website for commercial purposes without our prior written consent.
If you breach these terms, your right to use our site will end, and you must return or destroy any copies of our materials.

5. Agency

5.1 We act as a booking agent for independent service providers. These terms form a contract between you and Astar Cleaner for the use of our website and a separate agreement between you and the service provider regarding the supply of services.
5.2 Any legal recourse regarding service delivery is against the service provider, not us, even though we may assist in resolving complaints.
5.3 We do not accept liability for acts or omissions of service providers.
5.4 While we check service providers to ensure quality, we cannot guarantee their suitability or the accuracy of third-party information. You use service providers at your own risk.

6. Liability

6.1 We acknowledge the inherent risks in cleaning services, and though we do our best to prevent loss or damage, in case it occurs, our liability is limited to 15 times the cleaning cost or £500, whichever is lesser.
6.2 You are responsible for removing collar stiffeners, cuff links, and emptying pockets.
6.3 You must ensure items for service washes can be washed and tumble dried.
6.4 Complaints must be made within 48 hours of delivery. Any damage claims will only be processed after an opportunity for our team to inspect and address the damage.
6.5 Your items will be held for a maximum of 3 months; after this period, they will be donated to charity.

7. Complaints

7.1 Any complaints should be directed to us, not the driver.
7.2 You can contact us through the details on our website or by writing to our registered address.

8. Transfer

8.1 We may transfer our rights or duties under this agreement, ensuring your rights are not compromised. You may not transfer your rights without our written consent.

9. Pricing

Prices include applicable taxes, unless otherwise stated. We reserve the right to change our prices at any time.

10. Referral Program

10.1 Eligibility: The program is open to registered Astar Cleaner users over 18 who have made at least one order.
10.2 To participate, share your unique referral code with friends or family (aged 18 or older). For each successful referral, you will receive Astar Cleaner credits, as outlined in the promotional materials.
10.3 Credits must be redeemed within six months and are non-transferable.
10.4 This program is not for commercial use, and any fraudulent activities may lead to account closure.
10.5 The program is governed by English law and subject to the exclusive jurisdiction of English courts.

11. Card Payments and Fraud

11.1 Payment must be received before we deliver any service.
11.2 If payment is not received due to card failure, we reserve the right to delay delivery.
11.3 If fraudulent payment is suspected, we may treat payment as not received and request an alternative payment method.